![]() In some cases, vendors who are not Adobe Authorized Resellers have been known to illegally sell pirated or “unbundled” serial numbers from bulk, volume licenses designed for use within a corporation. You didn't indicate where and how you initially licensed the InDesign CS6 software from (Adobe directly via Adobe's website, a third party, eBay, what?) That having been said, there have been term licenses sold, often in corporate and academic environments (and often with the recipients not told about those limits by the organizations that obtained those licenses from Adobe). There is no time limit on support for serial number / activation issues on perpetual software licenses. They should be able to clear up what the issue is. If the representative still won't assist, ask to immediately speak with a supervisor or manager. Please call back indicating that this is a serial number / activation issue. ![]() Whoever you spoke to at Adobe Customer Care improperly sent you to these forums. Issues of product activation, registration, serial numbers, etc. ![]()
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